Welcome to the Wild Rose Learning Portal

The Wild Rose Learning Portal provides access to a variety of applications and learning resources to our staff. Before logging in for the first time please read the following instructions and frequently asked questions.

Getting logged In

Known issues

Limits and restrictions

Security and FOIP

Technical support

Technical Support Links

1. How do I get logged in for the first time

Once you open the Learning Portal, the site will indicate that your computer does not have the Citrix web client installed. For Windows users click on the link, download the client, and install the client. For Mac users you need to choose the client that is appropriate for your operating system, download the client, and install the client (downloading by dialup is about 10-15 minutes). Once the client is installed you do not have to reinstall the client again even if the system tells you that your computer does not have the client installed.

Once the client is installed close your internet browser, the open it again and navigate back to the Learning Portal. Choose your connection speed and log in with your school log in name and password.

This will enumerate a number of applications that the IT department have published for you, click on the application that you want to run. Since this is the first login, the application may take some time to load, as the application may simply have it write some entries to your profile so be patient.
 

2. Known Issues

1. You may need to temporarily lower the security on your web browser from medium to low for the first login as site tries to download an activeX control on your computer.

In Netscape, you access security settings by clicking Edit, Preferences, and then clicking Advanced Category

In Internet Explorer you access security settings by clicking  Tools, Internet Options, and the Security tab.  Internet Zone can be given High, Medium, Medium, or Low Security by adjusting the slider bar.

Note after the activeX control has been downloaded you should adjust your internet security back to previous settings

2. If you try to launch an application and an error appears that says "ICA file could not be found", clear your internet cache and try again.

In Netscape go to the Edit menu and select Prefences. Click on the arrow next to the Advanced category and select "Cache". On the right, click on "Clear Memory Cache" and "Clear Disk Cache". Below this, make sure the setting "Compare the page in the cache to the page on the network" is set to "Every Time I view the page " and click OK.

In Microsoft Internet Explorer 5.x/6.x, go to the Tools menu and select Internet Options. On the General tab under Temporary Internet Files, click on the "Delete Files.." button. In the popup window, check the "Delete all Offline Content" check box and click OK. Next, click on the "Settings..." button. Make sure that "check for newer versions of stored pages" is set to "Every visit to the page" and click OK twice.

3. If you are logged into the Learning Portal and no application icons appear, or you do not see the application icon you are looking for:

Contact your IT by email and ask if the application has been published and to check to see if you have access rights to that application.

4. Mac computers may indicate that the web client has not been installed even after the client has been installed.

If you have already installed the client and are able to access the portal you do not need to reinstall the web client.

5. Mac computers that are running internet explorer 4.5 or an older version of Netscape will get a blank screen after logging into the portal. This is due to the fact that older versions of internet explorer do not support active server pages.

Upgrade your internet browser to the latest version and apply any necessary updates.

3. Limits and restrictions on home access

1. Logins to the portal will be from 5:00 am - 11:45 pm. Due to nightly backups that take place on each server, access to the portal is restricted to these times. You will not be able to login to any application after 11:45 pm and active users at this time will be asked to save their work and logout. The servers will then be rebooted and all active connections will be terminated.

2. Local printing to your home printer and local drive c: drive access has been restricted for FOIP and technical reasons. You will be able to access all your files in you H:\ drive through the different applications that are published for you and you can print to available printers that you have rights to at the school that you are currently employed.

3. The timeout on the secure gateway is set to 5 minutes, if inactivity on any application is more than 5 minutes, portal will log you out

4. Security and FOIP (Freedom of Information and Privacy)

Since access is available to teachers and staff through an internet connection, this site is accessible from any computer anywhere in the world. Security is a serious concern and is the individual staff members responsibility to protect at all times.

1. Only access this site from computers that you know are secure and that you have control over. Internet Cafes or public internet access sites for example are not a secure environment, key loggers and software that tracks your key strokes and movements on the internet are often employed at these cafes and can be used to steal your login name and password. Using a friends computer is also strongly discouraged. Only home computers that the employee own should be used.

2. Keep your password secure at all times, do not allow anyone to use your password and do not give it out. If you think that your password has been compromised, have your school IT issue you another password immediately.

3. Student information is now available through this site. It is the individual staff members responsibility to ensure that this information is kept confidential at all times. Do not leave your computer while you are still logged into any application. If you have to leave your station, save your work, and logout. If you print your work or other information, ensure you know what printer you are printing to and only print to a printer that students do not have access to.

5. Technical Support for the Learning Portal

The IT staff will not be supporting home computers or home use. This access is a not considered to be part of the IT staffs responsibilities to support. If you are having connection issues, use one of the knowledge base links below to try to troubleshoot the issue.  They will check the connection to ensure that the website is working and that all the servers are active and taking connections to applications. If the site is active and applications are running this is as far as their responsibility extends. All other connection issues will be the responsibility of the individual staff member.  Do not call any of the school IT's at home to help with a connection issue.

6. Technical Support Links

Microsoft Knowledge Base for Internet Explorer

Citrix Knowledge Base

Netscape Help Center

Having E-mail issues check here to see what WRPS Filters.